Folds the 2026-06-26 vision-revision pressure-test into the canonical docs. The spec moves from Proposed to Ratified; the decisions it produced land in the docs it said it would amend, with ADRs recording each load-bearing reversal. - README.md: reframe north star (AI-era contact-center engine, not Asterisk successor); persona; revised pillars (add data-ownership, demote WASM, promote spend-control); update 'what it is/isn't'. - ARCHITECTURE.md: replace three-plane framing with fused per-call vertical + composable horizontal platform; remove control<->media hot-path gRPC hop; make the agent tap the central interface; add DX spine + GUI-as-API-client + k8s declarative/operational model. Also: 'too slow to police' -> 'too slow to enforce' (terminology). - PORT_PLAN.md: recharacterize as capability checklist (not template); graduate contact-center capabilities to first-class domain; Rust-native trunk SIP rows; WASM demoted; thin-slice + capability ladder phasing. - ADR-0001: marked Superseded by ADR-0003. - ADR-0002 (new): north star + fused per-call core. - ADR-0003 (new): Rust-native trunk SIP, no SBC shield. - ADR-0004 (new): GPL-3.0-or-later license. - ADR-0005 (new): Valkey as event bus + state store. - ADR-0006 (new): WebRTC-first ingress; SIP endpoint deferred. - vision-revision spec: status -> Ratified 2026-06-26.
3.5 KiB
ADR-0006 — Ingress posture: WebRTC-first; SIP endpoint deferred
Context
The fused per-call vertical (ADR-0002) needs an answer for human-participant ingress — agents and supervisors joining/taking calls. The thin-slice first proof starts at WebRTC loopback (vision-revision §10). The question: which protocols carry humans into calls, and is inbound endpoint SIP (desk/soft phones) in scope?
Decision
1. WebRTC is the first-party human-participant ingress
Agents and supervisors use the browser as the softphone: SSO in, one peer-connection, DTLS-SRTP + ICE handled by the browser, zero device-provisioning tail. This is also the modern hosted UX. Escalation (capability rung 2) is a UX gesture: an agent clicks take this call in the dashboard → a WebRTC leg joins → audiohook/barge handoff. Writes itself onto the audiohook primitive (PORT_PLAN) and shares step-1 infrastructure (WebRTC ships first regardless).
2. SIP trunk client = core (per ADR-0003)
Bounded: a few documented, IP-allowlisted, cooperative carriers.
3. Inbound SIP endpoint registrar = deferred / community edge, NOT core
REGISTER from Polycoms/Yealinks/Zoiper, BLF/MWI subscribe-notify, RFC2833-vs-SIP-INFO DTMF,
per-device NAT keepalives and provisioning quirks are deferred out of the core:
- The real reason is not "SIP is hard" — it's that an inbound endpoint server re-imports the unbounded device-interop tail ADR-0003 deliberately closed. ADR-0003's "tail collapses" argument survives only because rutster talks to documented carriers, not thousands of desk-phone UAs. Opening an endpoint server reopens that seam.
- In an SSO/browser-agent contact center the desk-phone demographic has collapsed to niche ops floors already served by dated OSS (FreePBX/Vicidial). Wrong place to spend a solo multi-year build — a pointlessly-and-diverting distraction in a modern hosted-UX/SSO world.
- Don't burn the bridge: if an operator genuinely needs desk phones, the right home is an optional, out-of-tree SBC-style adapter (the Kamailio-flavored thing ADR-0003 chose not to put in the core) fronting the public API or B2B-SIP'ing into rutster — community-owned, outside the trust boundary so its tail can't compromise the wedge.
4. Core interop perimeter is deliberately bounded
SIP trunk client + WebRTC ingress. Nothing else inbound.
Security seam — tap ≠ ingress
Two distinct extension points with opposite security postures; never unified into one model:
- Tap (agent brain): egress, core-as-client, no inbound tap port on the core. The boundary dials out to the brain. (See ARCHITECTURE.md, "Agent tap.")
- Ingress (humans): inbound, core-as-server, with SSO + RBAC + per-tenant scoping. Legitimately a server surface — that's fine, it's auth'd; the "core-as-client" move was specifically about the egress brain tap, where egress is the dangerous direction.
Consequences
- Positive: first-call via WebRTC ships before any SIP; escalation is a UX click not a new protocol; the core's interop surface stays bounded; no device-provisioning tail in the trust boundary.
- Negative: desk-phone-only operators are not served by the core — accepted, the community adapter path exists.